If you are unable to resolve the problem directly with RODAK you can open a Dispute in between 20 days of the date you made the payment for the item or received service that is the content of the raised dispute.
If you and RODAK are unable to come to an agreement, you can take the Dispute one step further while adding a claim to the Dispute in within 10 days after opening the dispute.
From the date of payment you must wait at least 7 days to raise a Dispute for an Item. If you do not escalate the Dispute after 20 days of raising the Dispute to a Claim within 10 days thereafter, RODAK will close the Dispute.
- Requests for information
During the Claim process RODAK may require you to provide documentation to support your position. You may be asked to provide in between a specified time frame receipts, third party evaluations, police reports or anything else that RODAK specifies.
- Request for returning item
RODAK may require you to ship the item back to RODAK or to a third party and to provide proof of delivery which includes the delivery address, delivery date and the Docket no of the shipping company.
- Resolving a Claim Once a dispute has been escalated to a claim and no agreement between the buyer and seller could be realized the buyer has the option to write in accordance with Information Technology Act 2000 and rules made there under, to the Grievance Officer on following address: RODAK, Grievance Officer, House no 629, Casa De Rodak, Loutolim 403718 Goa, India.
If the dispute cannot be settled through the Grievance Officer then the dispute arises between you and RODAK during your use of the Website and its related, associated websites the dispute shall be referred to a sole Arbitrator who shall be an independent and neutral third party identified by RODAK. The place of arbitration shall be Goa. The Arbitration & Conciliation Act, 1996, shall govern the arbitration proceedings. The arbitration proceedings shall be in English language.
- Governing Law
The User Agreement, Payment Gateway User Agreement and Payment Gateway Seller Terms and Conditions or the documents they incorporates by reference shall be governed and construed in accordance with the laws of India.
Buyer and Seller shall comply with all the applicable laws (including without limitation Foreign Exchange Management Act, 1999 and the rules made and notifications issued there under and the Exchange Control Manual as may be issued by Reserve Bank of India from time to time, Customs Act, Information and Technology Act, 2000 as amended by the Information Technology (Amendment) Act 2008, Prevention of Money Laundering Act, 2002 and the rules made hereunder, Foreign Contribution Regulation Act, 1976 and the rules made there under, Income Tax Act, 1961 and the rules made there under, Export Import Policy of government of India) applicable to them respectively while using RODAK Website.